Recently I had a real lesson in the importance of trust between me an my clients. After many many years of using and being only loyal to Deva products and techniques, I learned about different product lines from my wonderfully knowledgeable CHA pals. I explored the Jessicurl line and decided to begin using it and see what everyone thought. I did this with great trepidation : What would all my clients think? After all this time of recommending only Deva products would they feel betrayed? The short version is it was not a big deal. Everyone was interested, asked questions, and was open! What they told me is my clients trust me, and know I would never suggest products that are not the very best for their curls.
So ~ you as a client have a right to be heard. Insist on it and don't stop until you're satisfied !